Service Advisor – BYD Hornsby
Core
Front desk and coordination role managing customer maintenance appointments, work orders, and vehicle delivery processes at an electric vehicle dealership.
Role type
Service Advisor
Builds
After-sales service operations for electric vehicles
Domain
Automotive / Electric Vehicles
Deliverable
client delivery
Required skills
Appointment management, work order preparation, vehicle delivery coordination, warranty policy implementation, customer issue resolution, computer proficiency, valid driver's license
Preferred skills
Knowledge of BYD/Toyota operations, automotive repair experience
Responsibilities
Promote dealership maintenance services, receive customers and prepare work orders, coordinate maintenance progress, prepare vehicles for delivery, handle delivery and return processes, follow up on customer satisfaction, coordinate special parts ordering, support pre-delivery inspections
Seniority
Mid-level, hands-on IC