Capability Analyst
Core
Design, develop, and deliver practical learning experiences to build knowledge, skills, and confidence for frontline and support teams across Claims, Contact Centre, Advice, and Employer areas.
Role type
Capability Development Analyst (Learning & Development)
Builds
Practical learning resources (facilitator guides, job aids, presentations, digital learning) and onboarding programs
Domain
Corporate training and organizational development
Deliverable
product features
Required skills
Instructional design, curriculum development, facilitation, stakeholder collaboration, process analysis, content creation
Preferred skills
Experience with virtual and face-to-face learning delivery, ability to translate complex regulatory/process information into practical learning
Technologies
Digital learning platforms, presentation tools
Responsibilities
Design and deliver targeted capability uplift programs, create practical learning resources, collaborate with subject matter experts to translate complex information into learning, gather feedback to improve learning approaches
Seniority
Individual Contributor