Adoption Strategist - LATAM
Core
Drive adoption of AI voice and creative platforms (ElevenAgents, ElevenCreative) for corporate and midmarket customers by building scalable implementation processes and enablement strategies.
Role type
Adoption Strategist
Builds
Scalable implementation and enablement processes, adoption playbooks, and self-serve content for high-volume customer bases.
Domain
AI / Generative AI / Voice AI / TTS / Conversational AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Implementation consulting, technical account management, building adoption programs from scratch, systems thinking, automation with AI tools, data analysis, cross-functional partnership, managing high-volume book of business
Preferred skills
Experience with voice AI, TTS, conversational AI, developer-facing products
Technologies
AI tools for automation and workflows
Responsibilities
Build and deliver scalable implementation and enablement processes to educate customers on best practices; Develop deep product expertise across the ElevenLabs platform; Audit customer agents prompts and configurations to identify gaps and share recommendations; Track and drive adoption metrics to develop data-driven strategies; Partner with Account Management and CX to deliver targeted adoption campaigns; Engage with external implementation partners and internal teams to unify adoption strategy.
Seniority
Mid-Senior, hands-on IC