PAC Engagement Specialist
Core
Strengthen engagement across a network of post-acute care (PAC) facilities by driving adoption of a clinical intelligence platform for care coordination and patient outcomes.
Role type
Client Success / Provider Relations Specialist
Builds
Adoption and usage of a clinical intelligence platform for post-acute care facilities
Domain
Healthcare / Post-Acute Care
Required skills
Provider outreach (cold calling, email), relationship building, data analysis, user onboarding and training, compliance monitoring, stakeholder communication
Preferred skills
Tableau or Power BI, CRM systems, knowledge of NOMNCs/CMS/Medicare Advantage/Medicaid regulations
Technologies
Microsoft Excel, Microsoft Outlook, Tableau, Power BI, CRM systems
Responsibilities
Monitor facility engagement via dashboards and reports; conduct outbound calls (including cold calls) to establish relationships and support registration; manage email outreach campaigns; onboard and train new users; maintain facility records and validate engagement data; escalate technical or compliance issues; collect user feedback and prepare performance reports.
Seniority
Mid-level, hands-on IC