Customer Support Engineer - Level 1
On-siteNo visa sponsorship
Core
Provide day-to-day break/fix service delivery and support for client IT infrastructure and physical security systems.
Role type
Level 1 Customer Support Engineer (Managed Services & Security)
Builds
Resolved service tickets and supported client environments
Domain
Managed IT services and physical security integration
Required skills
ticket lifecycle management, status tracking, documentation, client communication, break/fix troubleshooting
Responsibilities
Own service tickets from intake through resolution, maintain accurate status and documentation throughout the ticket lifecycle.