Service Delivery Coordinator
Core
Coordinate and monitor service delivery to ensure quality, timeliness, and alignment with client contracts and SLAs for a global claims management company.
Role type
Service Delivery Coordinator
Builds
Client service delivery operations
Domain
Insurance claims management and third-party administration
Deliverable
dashboards & analysis
Required skills
SLA monitoring, risk escalation, monthly client reporting, process compliance, data analysis, stakeholder coordination
Preferred skills
Microsoft Excel/Word proficiency, numeracy, attention to detail, problem-solving
Responsibilities
Track, measure, and report on service against SLAs; identify and escalate potential risks or breaches; prepare and deliver monthly client reporting; ensure compliance with organizational policies and client requirements; identify opportunities to enhance service efficiency and quality
Seniority
Individual Contributor