Sr Member Service Coordinator
Core
Provide senior-level support for contractor and client inquiries, manage escalated resolutions, and ensure program compliance within Membership Services.
Role type
Senior Member Service Coordinator
Builds
Contractor Connection processes and credentialing workflows
Domain
Insurance claims management and contractor credentialing
Deliverable
client delivery
Required skills
customer service, analytical skills, attention to detail, time management, problem solving, conflict management, leadership, workflow coordination, auditing, reporting analysis
Preferred skills
knowledge of Contractor Connection applications, understanding of Membership Services procedures, understanding of contractor credentialing deliverables
Responsibilities
Handle contractor and client inquiries, perform escalated contractor resolution, review and analyze program performance reports, resolve general issues for staff and contractors, assist with workflow coordination and departmental auditing, monitor quality assurance reports, assist with client requests, develop department procedures, assist with catastrophe management, create team presentations on new systems and training, mentor team members
Seniority
Senior, hands-on IC