Call Centre - Customer Service Officer - SA PATHOLOGY (POOL)
Core
Provide a friendly and efficient enquiry service for patients, clinicians, and healthcare teams by responding to calls, routing courier requests, and recording customer data.
Role type
Customer Service Officer (Call Centre)
Builds
Pathology result enquiries, courier pickup/delivery requests, and customer records
Domain
Healthcare / Pathology
Deliverable
client delivery
Required skills
telephone manner, computer systems proficiency, prioritization, problem-solving, confidentiality protection, keyboard skills, Microsoft applications
Preferred skills
call centre experience, medical terminology knowledge