Head of Product Success (North America, GTM)
Core
Define and build the operating model for Product Success to drive retention, renewal, and expansion revenue for Teamworks' 20+ products in North America.
Role type
Senior GTM leadership (Head of Product Success)
Builds
Strategic growth engine for product adoption, health, and revenue outcomes
Domain
Sports technology / SaaS
Required skills
SaaS GTM leadership, post-sale customer success leadership, data-driven operating model building, executive influence, remote-first leadership, sports market knowledge
Preferred skills
Product health/pulse process scaling, Product/Marketing partnership, revenue ownership (quota/upsell), sports industry experience
Technologies
Usage analytics platforms, forecasting tools
Responsibilities
Define strategic standards for Product Success Managers, own customer onboarding and value delivery, build product health/pulse strategy, consolidate usage analytics, own Net New ARR/GRR outcomes, build talent bench, serve as voice in cross-functional planning
Seniority
Senior, hands-on IC