Administration Manager (Senior Patient Services Officer)
Core
Lead a dedicated Patient Services team to create a seamless, supportive experience for patients throughout their cancer journey.
Role type
Senior Patient Services Officer (Administration Manager)
Builds
Patient care experience and operational efficiency for cancer patients
Domain
Healthcare / Oncology
Required skills
Team leadership, rostering, workflow management, recruitment, onboarding, performance development, billing, debtor management, Medicare/DVA/private health fund administration, stakeholder management
Preferred skills
Medical billing expertise, healthcare operations experience
Technologies
Medicare, DVA, private health funds
Responsibilities
Lead, coach and develop the Patient Services and Patient Accounts teams; Manage rostering, workflow and day-to-day operations; Support recruitment, onboarding and performance development; Oversee billing, debtor management and informed financial consent processes; Assist patients with enquiries relating to Medicare, DVA and private health funds; Partner with the Centre Leader on quality initiatives and continuous improvement projects
Seniority
Senior, hands-on IC