Senior Patient Financial Navigation Specialist
Core
Lead efforts to optimize the patient financial experience by assessing complex financial needs, interpreting insurance benefits, and guiding patients through payment plans and financial aid applications.
Role type
Senior Patient Financial Navigation Specialist
Builds
Patient financial transparency and trust
Domain
Healthcare / Patient Financial Services
Deliverable
client delivery
Required skills
Insurance benefits interpretation, payment plan management, financial aid application guidance, CRM navigation (Salesforce), billing software proficiency (Epic, XiFin, Quadax), complex case management, health insurance plan understanding
Preferred skills
Degree in healthcare administration or business, 4+ years in healthcare billing or insurance coordination
Responsibilities
Provide expert-level guidance to patients on financial matters, collaborate with internal teams to resolve escalated issues, mentor junior navigators, analyze trends in patient financial concerns, navigate payor portals to verify eligibility and claim statuses, resolve billing concerns proactively
Seniority
Senior, hands-on IC
