Customer Support Supervisor l Onsite - Pittsburgh
On-site
Core
Manage a growing team of Patient Support Specialists and oversee day-to-day operations to ensure operational excellence and adherence to SLAs.
Role type
Customer Support Supervisor
Builds
Patient support operations and team performance
Domain
Healthcare / Customer Support
Deliverable
dashboards & analysis
Required skills
Team management, Performance analysis, Workflow optimization, Escalation resolution, Process improvement, Data-driven decision making
Preferred skills
Healthcare, Business Administration, Supply Chain
Responsibilities
Manage team performance data, Collaborate on cross-functional initiatives, Manage queue and backlogs, Resolve complex escalations, Identify workflow improvements, Foster team dynamics