Cancer Care Guide
Core
Partner with Oncology Nurse Navigators to support members throughout their cancer journey by providing personalized assistance, education, and care coordination.
Role type
Oncology Care Advocate (Patient Support & Care Coordination)
Builds
Member experiences and care coordination for cancer patients, families, and caregivers
Domain
Healthcare / Oncology
Deliverable
client delivery
Required skills
Care coordination, Patient advocacy, Medical record management, Travel arrangement, Outreach & engagement, Treatment option education
Preferred skills
Medical Assistant or CNA certification, Patient support experience, Customer service experience
Technologies
Electronic Health Records (EHR) systems, Care management platforms
Responsibilities
Guide and support patients and families throughout the cancer and survivorship experience; Collaborate with healthcare team members to support positive patient outcomes; Assist patients in identifying service needs and goals; Provide education and support to patients and families; Identify patient needs and collaborate with support staff; Reinforce understanding of treatment options with Nurse Navigators; Connect patients with community resources; Coordinate multidisciplinary care from diagnosis through treatment; Manage an assigned caseload of survivorship patients; Coordinate patient travel arrangements; Conduct outreach to eligible new members; Follow up with members to address barriers to care.
Seniority
Individual Contributor (1-3 years experience preferred)