Desktop Support Officer - Norfolk Island
Core
Provide on-site desktop support and ensure smooth daily IT operations for customers in Norfolk Island.
Role type
Desktop Support Officer (Field Services)
Builds
Customer-facing IT support services
Domain
IT Support / Field Services
Deliverable
client delivery
Required skills
troubleshooting technical issues, liaising with external vendors, developing and implementing IT processes, updating documentation, communicating technical solutions clearly
Responsibilities
Ensure smooth day-to-day operations of customer IT systems, develop and implement new processes for identified problems, maintain up-to-date documentation and procedures, liaise with external 3rd party organizations, provide clear explanations of technical problems and preventative measures to end-users
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