Product Operations Associate
Core
Lead end-to-end onboarding strategy and execution for veterinary clinics using a SaaS platform, managing a team of specialists to ensure successful platform deployment and migration.
Role type
Senior IC Product Operations Manager (Implementation & Onboarding)
Builds
Production SaaS platform for veterinary practice management and procurement
Domain
Veterinary healthcare / SaaS / Project Management
Deliverable
Production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership and mentorship, complex software implementation strategy, cross-functional stakeholder management, project lifecycle management, process scaling and optimization, client escalation handling, workflow migration guidance, executive communication, project management tooling proficiency
Preferred skills
Experience in healthcare or medical environments, travel readiness
Technologies
Project management tools
Responsibilities
Lead, coach, and develop a team of 5+ Onboarding Specialists; Own the overall implementation strategy and lifecycle from planning to go-live; Serve as the escalation point and liaison between clinics and internal teams; Define team-wide project goals, success metrics, and delivery standards; Guide clinics through complex workflow migrations; Build and scale project management processes and tooling; Oversee training delivery and support team troubleshooting; Maintain executive-level communication with internal stakeholders and client leadership; Partner with Product and Engineering to influence implementation workflows
Seniority
Senior, hands-on IC with people management