IT Operations Specialist
Core
Hands-on IT support professional ensuring reliable technology operations and AI tool deployment for partners, managers, and staff across offices.
Role type
Mid-level IT Operations Specialist
Builds
Stable IT infrastructure, user access to AI tools, and efficient support workflows for professional services firm
Domain
Professional Services / Accounting / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration, Windows OS support, endpoint management, ITSM/ticketing systems, cybersecurity fundamentals, AI tool deployment, vendor coordination, user provisioning
Preferred skills
Experience in professional services, cloud-based SaaS environments, practice management systems
Technologies
Microsoft 365, Windows, AI tools (Copilot, automation platforms), ITSM systems
Responsibilities
Provide hands-on IT support to partners and staff, administer Microsoft 365 and user access, manage endpoints and onboarding/offboarding, coordinate with third-party vendors, support AI tool rollout and security, maintain IT documentation
Seniority
Mid-level, hands-on IC
