Customer Service Officer - Newcastle, NSW
Core
Support direct customer sales and service activities for lifting, rigging, and safety products in the mining and industrial sectors.
Role type
Customer Service Officer (Sales Support)
Builds
Product sales and ongoing service/support for mining and industrial clients
Domain
Mining and industrial safety products
Deliverable
product features
Required skills
Customer service experience, sales support experience, problem-solving, written and verbal communication, ordering and delivery timeline management
Preferred skills
Experience in lifting, rigging, and safety industry, experience in mining or industrial sales environment
Responsibilities
Support client sales and showroom retail activities, resolve customer queries via face-to-face, phone, or email, support ordering to ensure delivery timelines are met, interact with internal departments to ensure customer satisfaction, undertake ad-hoc sales duties