Customer Service Specialist - Full Time
Core
Answer customer queries and calls post-settlement for mortgages and asset finance products in Australia and New Zealand.
Role type
Customer Service Specialist (Call Center)
Builds
Customer support interactions for loan balance, contact details, and repayment assistance
Domain
Financial Services / Lending
Deliverable
client delivery
Required skills
Call-center experience, handling 50-60 interactions per day, written and verbal customer service, complaint management, accurate note taking
Responsibilities
Answer customer queries and calls post-settlement, respond to customer emails, file and manage customer complaints, keep detailed notes on customer accounts
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