Customer Care Representative
Core
Provide consistent customer service and handle order processing for distributors and clients.
Role type
Customer Care Representative
Builds
Order processing, quotations, and customer support for piping systems
Domain
Industrial manufacturing / Piping solutions
Deliverable
product features
Required skills
Order processing, Microsoft Office (Word, Excel, Teams), ERP system knowledge, telephone and email communication, billing dispute resolution, follow-up coordination
Responsibilities
Perform order processing and service activities, handle product and order enquiries, manage quotation and order entry, resolve customer requests and billing disputes, report system deficiencies, follow up on goods schedules
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