Digital Platform Client Support Officer
Core
Provide Level 1 technical support and client onboarding for the Gateway digital platform, helping SMEs manage business profiles and project owners create opportunity pages.
Role type
Digital Platform Client Support Officer (Level 1 Technical Support & Client Onboarding)
Builds
Gateway by ICN (digital platform for local industry procurement)
Domain
Government procurement / Local industry / Construction & Infrastructure
Deliverable
product features
Required skills
Customer service, Technical support, Content management systems, CRM platforms, Data management, Documentation, User training, Problem-solving
Preferred skills
Experience with client portals, Knowledge of construction/renewable energy sectors
Responsibilities
Provide customer service via phone, email, and online meetings; Setup and customize project pages for government/industry owners; Help SMEs set up and optimize business profiles; Solve common technical Gateway issues; Log and track client interactions; Maintain high-quality Gateway data; Document support processes and create user guides/FAQs; Provide training to clients on platform usage.
Seniority
Mid-level, hands-on IC