Customer Success Manager
Core
Deliver customer adoption, retention, and expansion for a generative AI radiology solution serving hospital systems and radiology groups.
Role type
Senior Customer Success Manager (Healthcare AI/SaaS)
Builds
AI-powered radiology reporting and diagnostic support tools
Domain
Healthcare / Medical Imaging / Generative AI
Deliverable
production ML models | product features
Required skills
customer success management, executive relationship building, strategic business reviews, onboarding management, retention strategies, cross-functional collaboration, SaaS implementation knowledge, project management
Preferred skills
high-growth startup experience, expansion/cross-sell identification, healthcare industry knowledge, AI technology knowledge, radiology technologist background
Technologies
generative AI, radiology reporting systems, SaaS platforms
Responsibilities
Serve as trusted advisor through post-implementation lifecycle; develop and maintain relationships with radiology partners; conduct Strategic Business Review meetings; represent customer voice to Product and ML teams; ensure smooth onboarding for new partners; guide customers to adoption and expansion strategies; monitor accounts for queries and improvement opportunities; drive retention and growth.
Seniority
Mid-Senior, hands-on IC