Senior Technical Consultant
Core
Deliver technical expertise, trusted advice, and exceptional service outcomes by diagnosing and resolving complex technical issues across infrastructure, cloud, network, and end-user environments.
Role type
Senior Technical Consultant (Managed Services)
Builds
Secure, resilient, and high-performing technology environments for clients
Domain
IT Services, Cloud, Infrastructure, Cyber Security
Deliverable
client delivery
Required skills
Complex troubleshooting, technical escalation, client relationship management, Microsoft technologies, cloud platforms, hybrid infrastructure, operational process improvement, mentoring, continuous improvement
Preferred skills
None stated
Technologies
Microsoft technologies, cloud-based platforms, hybrid infrastructure
Responsibilities
Diagnose and resolve complex technical incidents; act as a senior escalation point for support teams; provide strategic guidance to engineers and clients; mentor junior team members; build and maintain relationships with clients and vendors; optimize client environments and service delivery practices
Seniority
Senior, hands-on IC with mentorship responsibilities
