Field Service Applications Speciaist
Core
Administer, support, and optimize Field Service Lightning (FSL) and associated Service systems to ensure reliability and improve technician productivity.
Role type
Field Service Applications Specialist (Salesforce FSL)
Builds
Field service operational workflows and digital adoption for field teams
Domain
Gaming industry + Salesforce Field Service
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce Field Service Lightning, Microsoft Office, system administration, user training, release coordination, issue tracking, documentation management, stakeholder communication
Preferred skills
Electronic Gaming Machines domain knowledge
Technologies
Salesforce Field Service Lightning, Microsoft Office
Responsibilities
Act as primary operational point of contact for FSL support; Administer FSL and related field applications; Deliver onboarding, user training, and refresher sessions; Coordinate testing, releases, and rollout activities; Manage communications regarding upgrades and outages; Maintain system documentation and knowledge articles; Monitor user adoption and issue trends.
Seniority
Mid-level, hands-on IC