ICT Service Desk Team Leader
Core
Leading the ICT Service Desk to deliver high-quality, customer-focused ICT services and support organizational objectives.
Role type
Senior IC ICT Service Desk Team Leader
Builds
ICT services, end-user computing projects, and technology change implementations
Domain
Public sector / IT Service Management
Required skills
Team leadership and coaching, ITIL framework accreditation, Project management certification, Budget management, Risk mitigation, Continuous improvement, Stakeholder collaboration, Cyber awareness, Performance metrics analysis, Mentoring
Preferred skills
Agile Project Management, PRINCE2, Lean Six Sigma, Design Thinking
Technologies
ITIL, Agile, PRINCE2, Lean Six Sigma, Design Thinking
Responsibilities
Provide leadership and coaching to the service desk team, build collaborative relationships across ICT and Council, partner on ICT initiatives and technology changes, foster cyber awareness and compliance, oversee budgets and drive continuous improvement
Seniority
Senior, hands-on IC with management responsibilities