Desktop Support Engineer
Core
Provide onsite and remote 1st-level IT support for Managed Services clients, resolving technical issues and maintaining client IT environments.
Role type
L1 Desktop Support Engineer (Managed Services Consultant)
Builds
IT infrastructure support and end-user service delivery for managed services clients
Domain
IT Infrastructure / Managed Services
Deliverable
client delivery
Required skills
Desktop and End User Support, Microsoft Office 365 administration, Peripheral device installation and management, User account maintenance, Windows OS and Windows Server support, Problem management, Vendor liaison
Preferred skills
Industry based certifications, Strong analytical and problem-solving skills
Technologies
Windows OS, Microsoft Office suite, Office365, Windows Server
Responsibilities
Provide L1 support for service delivery teams, Provide onsite support at client locations, Proactively manage client IT environments, Conduct problem management to address root causes, Maintain and administer systems including desktops and servers, Maintain effective communications with clients
Seniority
Junior to Mid-level, hands-on IC