Senior IT Support Technician | Brisbane, West End
Core
Senior IT Support Technician providing L3 support, troubleshooting complex hardware/software/network issues, and acting as an escalation point for the Service Desk to ensure stability of CRM and HCM systems.
Role type
Senior IT Support Technician (L3)
Builds
Stable CRM and HCM systems, seamless technology for frontline club teams, and successful IT project rollouts.
Domain
Health & Wellness / Fitness Industry / IT Support
Required skills
L3 support expertise, hardware/software/network troubleshooting, CRM platform experience, HCM platform experience, Microsoft certifications, system monitoring and metrics reporting, vendor coordination, knowledge base creation, team mentorship
Preferred skills
Workday troubleshooting, Salesforce troubleshooting
Technologies
CRM, HCM, Microsoft, Workday, Salesforce
Responsibilities
Act as primary escalation point for Service Desk; Diagnose and resolve complex hardware, software, systems, and network problems; Troubleshoot Modern Workplace, Cloud, and Security issues; Deliver expert support for CRM and HCM systems; Take ownership of incidents from report to resolution; Troubleshoot inflight IT projects and pilot rollouts; Create and maintain internal knowledge base articles; Provide mentorship and training to Service Desk team members.
Seniority
Senior, hands-on IC