Customer Marketing Manager
Core
Turn real customer outcomes into case studies, testimonials, video stories, and public speaking opportunities to celebrate customer success and drive sales alignment.
Role type
Customer Marketing Manager (B2B SaaS)
Builds
High-fidelity customer stories, advocacy content, and public recognition programs
Domain
B2B SaaS / Business Planning Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer storytelling, relationship building, public speaking coordination, PR/social amplification, Salesforce management, metrics reporting, customer recognition
Preferred skills
Experience in B2B tech marketing, PR, or content marketing, AI tool proficiency (Claude, Notion, Deeto)
Technologies
Salesforce, Claude, Notion, Deeto
Responsibilities
Create and manage customer case studies and video stories, nurture flagship customer partnerships, coordinate customer speakers for events, manage external visibility (PR, analyst surveys, peer reviews), maintain records of customer interactions, report on marketing metrics, recognize customers publicly, support the sales reference process
Seniority
Individual Contributor
