Terminal Manager - Sydney
Core
Leading Sydney Terminal operations for The Indian Pacific, ensuring exceptional guest experiences from arrival to departure.
Role type
Senior operations leader (hospitality/tourism/transport)
Builds
End-to-end guest experiences for iconic Australian rail journeys
Domain
Tourism, Rail, Hospitality
Required skills
People leadership, operational performance management, guest experience design, labour cost management, service recovery, team coaching, stakeholder partnership
Preferred skills
Experience in hospitality/tourism/transport/rail, commercial acumen, problem-solving, passion for coaching
Responsibilities
Lead and develop leaders and frontline employees, shape and improve guest experience, drive operational performance and labour cost outcomes, partner with touring teams, implement operational improvements, lead service recovery, build cross-business relationships
