Guest Service Team Leader
Core
Lead and develop a guest service team while owning digital guest experience operations and driving cross-functional projects to improve coffee shop operations across Nordic markets.
Role type
Senior Guest Service Team Leader (Central Operations)
Builds
Digital guest support channels, operational process improvements, and actionable guest insights
Domain
Hospitality / Customer Experience / Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, guest experience management, cross-functional collaboration, project management, data analysis, stakeholder influence
Preferred skills
Multi-market environment experience, hospitality background, communications background
Technologies
Feedback platforms, social media channels, email systems
Responsibilities
Lead and develop the Guest Service team, drive Central Operations projects, own guest service operations across digital channels, turn feedback into actionable insights, connect guest insight to business decisions
Seniority
Senior, hands-on IC with team leadership