Program Manager, CPO's Office
Core
Own the delivery, optimization, and evolution of HighLevel's benefits programs, serving as a senior individual contributor to ensure the benefits experience is accurate, scalable, and operationally strong.
Role type
Senior individual contributor benefits operations manager
Builds
US health benefits programs, global benefits philosophy, vendor performance systems, and employee education infrastructure
Domain
US Human Resources / Benefits Administration
Required skills
US benefits administration, ERISA compliance, ACA/COBRA knowledge, vendor management, data analysis, process design, strategic planning
Preferred skills
Global benefits strategy, employee experience design, stakeholder leadership, continuous improvement
Technologies
Benefits administration systems, ticketing platforms, data analysis tools
Responsibilities
Administer US health benefits (medical, dental, vision, 401k, FSA/HSA), manage benefits ticket intake and resolution, oversee vendor and carrier relationships, develop global benefits strategy, lead employee benefits education programs, optimize well-being and perks, design intuitive benefits experiences, maintain process documentation and controls, analyze utilization and cost data.
Seniority
Senior, hands-on IC
