Service Operations Manager
Core
Lead service capability and quality for scientific and environmental monitoring equipment, managing teams, standards, and compliance.
Role type
Senior Service Operations Manager
Builds
Service operations, quality assurance, and equipment lifecycle support
Domain
Scientific and environmental monitoring equipment
Required skills
Technical leadership, ISO/NATA compliance, budget management, supplier relationship management, continuous improvement, stakeholder communication
Preferred skills
Experience in calibration or monitoring equipment, coaching mindset, commercial awareness
Technologies
ISO, NATA
Responsibilities
Lead and develop Service Team Leaders and Technicians, set service strategy and national standards, manage service quality and accreditation, support equipment lifecycle, manage service budget, build supplier relationships, drive continuous improvement
Seniority
Senior, hands-on IC with team leadership