Bilingual Operations Manager
Core
Lead a high-volume client support operation, managing team performance, troubleshooting complex client/operational issues, and ensuring smooth daily operations for a fast-growing international company.
Role type
Senior IC Operations Manager (Client Support)
Builds
Client support operations and team performance
Domain
International business operations / Customer support
Deliverable
client delivery
Required skills
Team leadership, complex issue troubleshooting, process improvement, onboarding and coaching, independent ownership, high-volume priority management, technical troubleshooting, written communication
Preferred skills
Meta Ads Paid Media platform experience
Technologies
Internal tools and communication channels
Responsibilities
Lead and supervise daily team performance, act as main escalation point for complex issues, handle sensitive client conversations, troubleshoot operational and technical issues, coordinate with external suppliers and internal stakeholders, monitor team workload and performance, identify recurring issues and recommend process improvements, onboard and coach team members, maintain visibility over ongoing client cases
Seniority
Senior, hands-on IC
