Reservations Agent (Full-time)
Core
Process new reservations, amendments, and cancellations for FIT and group bookings while managing room blocks and booking details for a new hotel.
Role type
Reservations Agent
Builds
Guest booking experience and room revenue
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation system management, rate code application, group room block management, sales techniques, policy explanation, special request coordination, interdepartmental communication
Preferred skills
Previous reservations or hotel experience, experience with individual and group reservations
Responsibilities
Process new reservations, amendments, and cancellations; Identify guest needs and recommend room types, rates, and packages; Manage group room blocks and rooming lists; Enter and maintain reservation information; Explain rates, guarantee requirements, and cancellation policies; Record and coordinate special requests; Respond to enquiries regarding facilities and services; Apply rate codes and special reservation types; Use sales techniques to maximize room revenue; Follow escalation procedures for guest concerns; Collaborate with Sales, Events, Revenue, and Front Office departments.