Level 2 Support
Core
Level 2 Support Engineer providing technical escalations, NOC/network operations, and on-site client support for a diverse client base including government, education, and manufacturing.
Role type
Level 2 Support Engineer (Hybrid)
Builds
IT services and infrastructure support for MSP clients
Domain
IT Services / Managed Service Provider
Deliverable
client delivery
Required skills
Microsoft 365, Intune, Entra ID, Windows Server, Active Directory, Hyper-V, networking fundamentals, backup technologies (Veeam), PowerShell, Azure
Preferred skills
MSP experience, Systems Administration, NOC experience
Technologies
Microsoft 365, Intune, Entra ID, Windows Server, Active Directory, Hyper-V, Veeam, PowerShell, Azure
Responsibilities
Handle Level 2 Service Desk support, manage NOC/network operations, perform technical escalations, provide on-site client support, take ownership of technical issues from start to finish
Seniority
Mid-level, hands-on IC