Customer Success Manager, K-12
Core
Manage existing K-12 client accounts for the Instructure Learning Platform, driving retention, growth, and market share expansion through a solutions-oriented approach.
Role type
Senior Customer Success Manager (K-12 Education)
Builds
Customer success outcomes and account growth for K-12 school districts using the Instructure Learning Platform
Domain
K-12 Education / EdTech
Deliverable
client delivery
Required skills
Account management, customer experience management, solutions selling, stakeholder liaison, expectation management, prioritization, problem solving, software industry background
Preferred skills
K-12 education domain knowledge
Responsibilities
Manage customer experience within assigned territory, collaborate with Sales and Renewals to increase market share, act as liaison between customer and Instructure, understand customer vision/goals to drive success, accountable for CSAT and NRR targets
Seniority
Senior, hands-on IC
