Regional Learning & Development Manager, Queensland
Core
Lead capability development and customer service uplift across Queensland hospitality properties (The Star Brisbane and Gold Coast) through learning and organizational development initiatives.
Role type
Regional Learning & Development Manager
Builds
Learning frameworks, leadership development programs, onboarding experiences, workshops, and compliance-based learning for hospitality operations.
Domain
Hospitality, Entertainment, Tourism
Required skills
Organizational development strategy design, customer service program implementation, training needs assessment, stakeholder partnership, regulatory compliance management, project management across multiple locations, facilitation, continuous improvement.
Preferred skills
Experience in large dynamic customer-focused organizations, translating business priorities into practical programs, connecting learning to customer outcomes, hands-on approach to strategy and implementation.
Technologies
None stated
Responsibilities
Drive customer service and guest experience capability uplift; Review and enhance existing learning programs; Design, deliver, and evaluate learning frameworks and leadership programs; Partner with senior leaders to identify capability gaps; Complete training needs assessments; Monitor learning initiative effectiveness; Facilitate learning experiences for diverse operational environments; Ensure compliance with legal and industry requirements; Manage external stakeholders; Embed continuous improvement in L&D practices.
Seniority
Mid-Senior, hands-on IC