Customer Service Officer
Core
Front-line phone-based role delivering high-quality service for member protection quotes, certificate generation, and processing adjustments to member protections.
Role type
Customer Service Officer (Risk Services)
Builds
Member protection quotes, certificates of currency, and processed membership/protection adjustments
Domain
Financial services / Insurance / Automotive and machinery aftermarkets
Deliverable
product features
Required skills
Microsoft Office Suite, call centre experience, problem-solving, time management, attention to detail
Preferred skills
proactive approach, ability to handle escalated inquiries, collaborative teamwork
Responsibilities
Provide personal protection quotes for members, generate certificates of currency, process adjustments to member protections and endorsements, process memberships, manage high-volume inbox with competing priorities, collaborate with Risk Sales team to resolve issues
Seniority
Individual Contributor