Virtual Travel Customer Service
Core
Assist clients with trip preparation and support throughout their travel experience via email, chat, and phone.
Role type
Virtual travel customer service representative
Builds
Travel itineraries and support for individual travelers
Domain
Travel industry
Deliverable
client delivery
Required skills
Email, chat, and phone communication; itinerary management; destination and travel guideline knowledge; follow-up coordination; concern resolution
Preferred skills
Customer support experience; comfort with online tools and new systems; interest in travel
Responsibilities
Answer questions and manage requests; provide destination and travel guideline information; follow up with travelers before departure; resolve concerns
Seniority
Individual contributor
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