DESK Consultant, Perth CBD
On-site
Core
Provide Level 1/2 technical support and drive service improvements for colleagues across the CommBank campus in Perth.
Role type
Senior IC technical support specialist (ITSM)
Builds
IT support services and process improvements for campus staff
Domain
Banking / IT Service Management
Required skills
Level 1/2 tech support, Windows/MacOS troubleshooting, VPN management, iOS support, ITSM best practices, stakeholder management, problem solving, time management
Preferred skills
Passion for learning new technologies, ability to navigate ambiguity, proactive approach
Technologies
Windows, MacOS, VPN Solutions, iOS
Responsibilities
Provide timely, high-quality IT solutions to colleagues, identify and drive service improvements on planned and reactive maintenance, deliver process improvement initiatives
Seniority
Mid-level, hands-on IC