Tutor Experience Manager
Core
Build tutor voice within the company to align tutor requirements with rewards, managing metrics, matching, and motivation systems for a global EdTech tutoring platform.
Role type
Senior Product Manager (Tutor Experience)
Builds
Tutor experience platform and incentive systems for Brighterly's global tutoring marketplace
Domain
EdTech / Tutoring Marketplace
Deliverable
product features
Required skills
Retention/churn analysis, NPS measurement, Data analysis in Sheets/Excel, Cross-functional project leadership, Feedback loop management, Incentive program design
Preferred skills
Business case modeling, EdTech or marketplace supply-side experience, Bonus/gamification system design
Responsibilities
Validate tutor-side changes, Implement transparent tutor matching, Analyze reserved slots, Build notification flows for student reassignment, Redesign motivation and rewards, Launch tutor satisfaction surveys, Lead churn analytics
Seniority
Mid-level, hands-on IC
