Telephonist/Receptionist
Core
Be the friendly, professional Voice and Face of St Vincent's Hospital, welcoming and assisting patients, staff, and the public over the phone, and take charge in urgent situations by responding confidently to emergencies and liaising with Security.
Role type
Telephonist/Receptionist (Switchboard)
Builds
Critical hospital Switchboard operations
Domain
Healthcare / Hospital Administration
Required skills
Emergency response, call management, crisis support, roster management, administrative systems, decision-making under pressure, public engagement
Responsibilities
Welcome and assist patients, staff, and the public over the phone; respond to emergencies and contact the Mental Health Crisis Team; provide compassionate support to callers experiencing distress; manage and update medical rosters, directories, and administrative systems
Seniority
Level 2 (Year 1-3)