Senior Tier 3 Technical Support Engineer
Core
Senior technical expert resolving complex field issues, diagnosing root causes, and optimizing enterprise storage environments for global organizations.
Role type
Senior Tier 3 Technical Support Engineer (Enterprise Storage)
Builds
Enterprise storage solutions (SAN/NAS) and customized technical configurations
Domain
Enterprise Data Storage / Infrastructure
Required skills
Linux system administration, TCP/IP networking, SAN/NAS technologies, Bash/Python scripting, technical troubleshooting, customer communication
Preferred skills
VMware virtualization, containerization (Docker), VCE certification, backup administration
Technologies
Linux, SAN, NAS, VMware, Docker, Bash, Python
Responsibilities
Resolve complex field issues involving enterprise storage solutions, investigate and troubleshoot sophisticated technical problems, provide proactive recommendations to optimize storage environments, contribute to configuration and architecture of storage products, collaborate with engineering teams to resolve issues and improve products, support internal teams in developing customized solutions, represent the organization in customer and partner interactions, share field insights to enhance product reliability
Seniority
Senior, hands-on IC
