Solutions Strategy & Operations Manager
Core
Build the operating system for Customer Success and Solutions teams, establishing metrics, planning models, and frameworks to scale customer value and drive revenue growth.
Role type
Senior IC business operations manager (sales/customer strategy)
Builds
Operating systems, metrics frameworks, capacity models, and dashboards for leadership decision-making
Domain
AI/Super Intelligence industry + Business Operations
Deliverable
dashboards & analysis
Required skills
Sales or Customer Strategy and Operations experience, Analytical and modeling skills, Stakeholder and project management, Consulting/finance/data science background, Experience with consumption-based pricing, Experience with customer frameworks (health scores, maturity models)
Preferred skills
Pre-sales/sales engineering experience, Builder mindset, Global mindset
Technologies
None stated
Responsibilities
Establish key metrics and compensation models; Build and optimize headcount and capacity models; Build and operationalize customer frameworks (health signals, maturity models); Build dashboards and operating cadences for leadership; Partner with RevOps, GTM, and Finance; Execute global plans with local nuances
