Care Partner Team Leader | Mandarin speaking
Core
Lead a Case Management team to deliver personalized support at home for older Chinese clients, ensuring they feel heard and supported in their own homes.
Role type
Senior IC care management team leader
Builds
Support at Home program services for the Chinese community
Domain
Aged care / Community services
Deliverable
client delivery
Required skills
Mandarin fluency, English communication, aged care case management, team leadership and coaching, care plan development, budget management, complaint resolution, system learning
Preferred skills
Support at Home or Home Care Packages experience, qualifications in community services or nursing
Responsibilities
Lead and develop a team of Case Managers, oversee quality care management and client assessments, build trust with Mandarin-speaking clients and families, improve service delivery workflows, manage complaints and incidents, coordinate with the Registered Nurse team
Seniority
Senior, hands-on IC
