Customer Care Specialist - Marché Français
Core
Primary point of contact for independent hoteliers and property owners using the Amenitiz platform to manage their business operations.
Role type
Customer Care Specialist (SaaS platform support)
Builds
Amenitiz platform for independent hoteliers and property owners
Domain
Travel technology / SaaS
Deliverable
client delivery
Required skills
French (native), English (fluent), problem-solving, empathy, active listening, cross-functional collaboration, product knowledge adaptation
Preferred skills
Spanish
Responsibilities
Provide high-quality support via chat, phone, and email; guide clients in platform adoption and autonomy; diagnose and resolve technical issues; build long-term client trust; adapt communication to client profiles; track feedback for product improvement; collaborate with Product and Engineering teams; stay updated on new features.
Seniority
Individual Contributor, entry to mid-level
