Support Engineer - Blue Prism Infrastructure
Core
Provide day-to-day operational support, troubleshooting, and maintenance for production Blue Prism RPA environments and underlying infrastructure for enterprise clients.
Role type
Senior Support Engineer (Blue Prism Infrastructure)
Builds
Stable Blue Prism production environments, managed service engagements, and operational reliability for enterprise clients.
Domain
Robotic Process Automation (RPA) / Enterprise IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Blue Prism platform architecture, SQL Server administration, Windows Server administration, PowerShell scripting, Dynatrace monitoring, incident management, root cause analysis, platform upgrades, failover configuration
Preferred skills
High-availability setup configuration, enterprise networking fundamentals, multi-platform automation exposure
Technologies
Blue Prism, SQL Server, Windows Server, Dynatrace, PowerShell
Responsibilities
Diagnose and resolve customer-reported issues across Blue Prism Application Server, Robot runtime, and environment configuration; Coordinate with database teams to plan and execute SQL Server upgrades; Maintain and improve Dynatrace monitoring for Blue Prism infrastructure; Act as a trusted technical contact for clients regarding issues and remediation; Plan and execute Blue Prism platform upgrades and version transitions.
Seniority
Senior, hands-on IC