SO_AA_Platform_Administrator
Core
Administers and supports the Automation Anywhere (A360) RPA platform, resolving complex customer issues and managing incidents.
Role type
Senior RPA Platform Administrator
Builds
RPA automation solutions and platform stability for enterprise customers
Domain
Robotic Process Automation (RPA) and IT Infrastructure
Deliverable
client delivery
Required skills
Automation Anywhere (A360) platform administration, RDBMS (MS-SQL, MySQL), Windows Server environments, technical troubleshooting, incident management, knowledge base creation
Preferred skills
Automation Anywhere migration experience, web scripting, Git/BitBucket
Technologies
Automation Anywhere A360, MS-SQL, MySQL, Windows Server, Git, BitBucket
Responsibilities
Interface directly with customers to understand issues and communicate action plans; validate technical information and set expectations; lead customer-facing calls for complex/escalated issues; investigate and resolve high-severity incidents; maintain closed-loop communication and documentation; create and refine knowledge base content.
Seniority
Mid-Senior, hands-on IC