Customer Success Specialist
Core
Drive successful implementation, usage, and retention of Jacaranda's whole-school digital solutions and institutional licences for schools.
Role type
Customer Success Specialist (Education Technology)
Builds
Jacaranda's digital learning platforms and integrated school solutions
Domain
Education Technology / K-12 Publishing
Deliverable
product features
Required skills
Customer retention strategy, technical troubleshooting, training delivery, CRM management, stakeholder management, territory management
Preferred skills
Teaching experience, Learning Management Systems (LMS) experience, familiarity with digital learning products
Technologies
Salesforce, ReadCloud, Campion, Box of Books
Responsibilities
Conduct face-to-face and virtual training for schools; track engagement and usage to identify retention risks; execute territory-level retention strategies; manage post-adoption setup and access provisioning; act as technical expert and escalate issues to development; confirm re-adoption and SLAs with school leaders during Terms 2–4.
Seniority
Individual Contributor, mid-level
