Customer Support Coordinator
Core
Handle routine customer inquiries, process orders, and provide administrative support to internal teams in a scientific/technical environment.
Role type
Customer Support Coordinator (Contract)
Builds
Order processing workflows, customer service records, and compliance documentation for the scientific community.
Domain
Life Sciences / Healthcare / Consumer Goods
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer service support, SAP usage, order processing, data entry, complaint documentation, regulatory compliance coordination, pricing administration, ERP/CRM familiarity
Preferred skills
Experience in scientific or technical environments, process improvement initiatives
Technologies
SAP, Salesforce
Responsibilities
Handle routine customer inquiries and resolve issues, maintain accurate service activity records, assist in implementing new procedures, support basic use of SAP and Salesforce for order processing, coordinate complaint documentation with Regulatory Affairs, provide administrative support to Product Management and Finance teams, enter orders and invoices accurately, flag issues for process improvement, assist in coordinating customer interactions, support alignment of procurement platforms with internal systems
Seniority
Entry-level / Individual Contributor
