Salesforce Business Analyst
Core
Connect business stakeholders and engineering teams by translating user needs into scoped requirements for Salesforce-based health benefit solutions.
Role type
Salesforce Business Analyst
Builds
Salesforce CRM features for B2B Marketing, Sales, and B2C Service
Domain
Health insurance technology / CRM
Deliverable
production ML models | product features
Required skills
Salesforce platform expertise, requirements analysis, backlog management, process documentation, user story writing, UAT coordination
Preferred skills
Salesforce Administrator certification, startup experience, healthcare industry knowledge, system integration consulting
Technologies
Salesforce, Lucid, Jira
Responsibilities
Document Salesforce processes in Lucid, analyze current state and requirements, demonstrate standard Salesforce features, recommend CRM best practices, write user stories with testable acceptance criteria, identify backlog dependencies, manage backlog priority, coordinate UAT testing and release communications, support production users
Seniority
Mid-level, hands-on IC